iTel Switch Plus FAQs

iTel Switch Plus- Licensed version

  1. Which Operating System is required to install iTelSwitch Plus?

    answer.jpg To install iTel Switch Plus, you can choose any Operating System from Unix Family. For example, the softswitch can be installed on Linux operating System.

  2. How many levels of resellers can I create?

    answer.jpg You may add as many resellers in your account you need. iTel Switch Plus is the only softswitch in the industry which offers unlimited levels of resellers for any sub-account. However, routes, billing settings and reports may be set individually for each Customer.

  3. What is the price for Hosted iTel Switch Plus and hosted services?

    answer.jpg There are two widely defined pricing structures available- Hosted pricing on concurrent calls basis and Licensed pricing. However, the price may vary according to the package you have opted for. You may want to check a detailed price list here.

  4. Will the softswitch drop the running call if balance goes zero?

    answer.jpg iTelSwitch Plus never allows user account balance reach negative. Employing REVE's proprietary 'NGN' (Never Go Negative) technology, the system compares the destination rate with available balance in real time mode and allows the running call as long as balance remains for that particular destination.

  5. Do you provide any online report that could help me in traffic monitoring?

    answer.jpg As a switch owner, you can log-on to iTel Billing (integrated billing and monitoring system) with your user name and password, to view the customized reports. Following reports are available on iTel Billing:

    • Real-time Call Detail Records (CDR)
    • Real-time Failed Calls Records with enhanced failure reasons info
    • Highly customizable online reports on Billing/Sales/Profit and margin summary

  6. Can I forward or receive the calls from another softswitch?

    answer.jpg Yes. iTel Switch Plus supports both; PIN-to-PIN and pin less calling so you can forward or receive calls from another softswitches.

  7. Can I use any SIP devices on iTel Switch Plus Platform?

    answer.jpg Yes. iTel switch Plus support any standard SIP device.

iTel Switch Plus - Hosted version

  1. Can I make test calls and see all the features of Hosted iTel Switch Plus?

    answer.jpg Yes. Please visit Free Trial section and fill the free trial form on www.itelbilling.com, you will be issued with a free demo account for testing the iTel Switch Plus and call quality through our softwares. Our support team will give you online demonstration on how the actual system works and what you get as a client. You will be able to test the system/interface on your computer.

  2. How can I get the detailed price list?

    answer.jpg There are two widely defined pricing structures available- licensed or server based pricing and hosted or concurrent calls based pricing. However, the price may vary according to the package you have opted for. You may want to check a detailed price list here.

  3. If I take hosted offerings, where will my server be hosted?

    answer.jpg REVE Systems' collocation centers are located in the USA and the Hong Kong. Your server(s) will be hosted at these places.

  4. I am using iTel Switch Plus for limited concurrent calls (for 200 calls); can I upgrade my VoIP platform for a higher concurrent calls package?

    answer.jpg iTelSwitch plus is completely scalable platform so you can enhance your call limit without interrupting the running service. To increase the limit of concurrent calls, please contact the sales manager of your region or send an e-mail to sales@itelbilling.com.

  5. At present, I am using another hosted softswitch and have a running database of my own. Will I be able to migrate it as it is, to iTel Switch Plus?

    answer.jpg Yes, with our easy migration tools, you can easily migrate to iTel Switch Plus from your existing softswitch. Your entire database can be easily copied to iTel Switch Plus within few hours, without you needing to stop your live call traffic during this migration.


Support services

  1. Does REVE Systems provide technical support?

    answer.jpg Yes. At the time of purchase, clients get one year free Platinum Level Support. All our clients are attended by experienced technical support engineers on 24X7 days basis through e-mail, chat or phone.

  2. What is iTel Support Portal?

    answer.jpg All our clients get access to a dedicated support portal- 'iTel Support Portal' through which they can avail multiple benefits during the course of support contract.

  3. What are the benefits from iTel Support?

    answer.jpg As a hosted softswitch user, you are entitled to get one year free unlimited software & technical support from REVE Systems. Here are few benefits; you get as a iTel Support user.

    • o Access to download the version updates of REVE Systems' products which you are using.
    • Generate trouble tickets for service queries and to escalate the technical issues quickly, using web interface.
    • ontrol setting using 'auto provisioning tools'.

  4. My iTel Support is expired, what should I do?

    answer.jpg Once the limited period support (one year) is expired, it can be renewed for one year or more by paying 20% of the invoice value, for each year. To renew your support, please contact your account manager or e-mail us at support@itelbilling.com